Morning Report

August 9, 2019

‘The Breakpoint:’ Why Everyone Hates Customer Service. Plus: Easing Anxiety in the Waiting Room

Get the Oxford Morning Report every day. Click here for a free subscription. CUSTOMER SERVICE New technology helps companies push their customers right to the “breakpoint,” which...
August 8, 2019

Google’s Monopoly, How Tinder Makes Money, and Someone Figures Out TikTok

Get the Oxford Morning Report every day. Click here for a free subscription. MARKETING While most brands have taken a wait-and-see approach, Chipotle has figured out how...
August 7, 2019

Vegan Butchers, Custom Sneakers, and the Amazon of Transportation

Get the Oxford Morning Report every day. Click here for a free subscription. BUSINESS TRAVEL Gene Marks asks if it’s time to consider Airbnb for your next...
August 6, 2019

The Trade War Escalates, Introducing Your Website to Alexa, and The Best Little Steel Plant in America

Get the Oxford Morning Report every day. Click here for a free subscription. MANUFACTURING Located on former soy fields abutting the Mississippi, Big River Steel might be...
August 5, 2019

Retailers Discover Muslims, Startups Serving Startups, and What You Don’t Know About Your Food Delivery

Get the Oxford Morning Report every day. Click here for a free subscription. HUMAN RESOURCES One in five food-delivery drivers admit to stealing some of the food...
August 2, 2019

More China Tariffs, Woodstock 50 Is Dead, and a Glassdoor for Gender Equality

Get the Oxford Morning Report every day. Click here for a free subscription. TRADE President Trump announced he will impose another $300 billion worth of tariffs on...
August 1, 2019

Pricing Smart Diapers, Defeating Copycat Products, and Asking Tough Questions on Exit Planning

Jay Goltz (above) asks: How do you plan a succession if you don’t know when you want to leave? SPOTLIGHT Jay Goltz knows that every business...
July 31, 2019

Vaporized Trash, Livestreamed Funerals, and A Retailer Embraces Its Frenemies

Get the Oxford Morning Report every day. Click here for a free subscription. RETAIL While competitors like Gymboree and Babies ‘R’ Us disappear, Carter’s keeps opening new...
July 30, 2019

The Middle Mile, the Power of Donut Shops, and the Three-Minute Small Business Loan

Get the Oxford Morning Report every day. Click here for a free subscription. FINANCE Can your bank do this? Jack Ma’s MYbank is revolutionizing small business loans...
July 29, 2019

Innovating With Old Ideas, Managing a BYOD Office, and Selling Luxury Cars on Instagram

Get the Oxford Morning Report every day. Click here for a free subscription. INNOVATION Is Amazon’s most revolutionary strategy its willingness to recycle old ideas? “Amazon, of...
July 26, 2019

The In-N-Out Double-Double Mystery, the Technical Recession in Manufacturing, and the Fanciest Head Shop in the World

Get the Oxford Morning Report every day. Click here for a free subscription. REGULATION Defying the Trump administration, car manufacturers have cut an emissions deal with California:...
July 25, 2019

Is Your Safety Deposit Box Really Safe? Should You Rent Out Your Backyard? And When Is It Time To Fire Your Kids?

Get the Oxford Morning Report every day. Click here for a free subscription. E-COMMERCE Somewhat under the radar, Etsy has staged a comeback: “The company, which launched...